HealOS

001 / Contact

Tell us what the floor
actually needs.

One inbound line, routed by clinical impact to a named human. No chat bots, no lead-scoring queue, no "we'll be in touch".

37 live sites24/7 clinical cover15 min P0 acknowledgement

Urgency

No patient identifiable information, please.0 / 1200

Encrypted in transit · Retained 24 months · No marketing lists

002 / Direct lines

Every desk has a name and a clock on it.

01≤ 15 min

Clinical support

Live 24/7/365. Bedside-blocking issues get a clinician-trained engineer, not a script.

support@healos.health

+1 (415) 555 0142

02≤ 1 day

New deployments

Migration scoping, HL7/FHIR mapping, data extraction from your incumbent system.

deployments@healos.health

+1 (415) 555 0188

03≤ 4 hrs

Security & compliance

HIPAA, DPDP and GDPR documentation, pen-test reports, vulnerability disclosure.

security@healos.health

PGP key on request

04≤ 3 days

Press & partnerships

Interviews, clinical outcome data, integration and reseller partnerships.

press@healos.health

Media kit available

003 / Escalation

What happens after you press send.

Severity is set by clinical impact, not by contract tier. Every ticket carries an audit trail you can export.

TierConditionAckRouted to
P0Care delivery stopped15 minOn-call clinical engineer + duty CTO
P1Module degraded, workaround exists1 hrNamed deployment engineer
P2Defect, no clinical impact1 dayProduct queue with ticket ID
P3Request or question2 daysSuccess manager

004 / Sites

Four desks, one follow-the-sun rota.

SFOLONBLRSIN

San Francisco

410 Townsend St, Suite 3

HQ / Product

UTC−7 · 08:00 – 18:00

London

22 Bishopsgate, Level 14

EMEA clinical

UTC+1 · 08:00 – 18:00

Bengaluru

Prestige Tech Park, Block C

Engineering / 24h desk

UTC+5:30 · Always on

Singapore

1 Raffles Place, #33-02

APAC deployments

UTC+8 · 09:00 – 19:00

005 / Before you write

Can we talk to a clinician, not a salesperson?

Yes. Pick 'Product walkthrough' and we bring a practising clinician onto the call by default.

Do you sign a BAA / DPA before a demo?

We can. Choose 'Security / compliance review' and we send the BAA, DPA, SOC 2 report and latest pen-test summary before anything technical.

We already have an EHR. Will you replace it?

Only if you want that. HealOS runs alongside incumbents over HL7 v2 and FHIR R4, and most sites start with one department.

Is this a live incident?

Do not use this form. Call the 24/7 clinical line — it pages an on-call engineer immediately.